Frequently Asked Questions

Below FAQ are some common concerns of our clients before purchasing the Product, if you have other questions,
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Free delivery for orders over 1000AED. Expect a maximum 14-day delivery as we craft furniture on order. For personalized assistance or specific inquiries, contact our customer service team.

While we don’t have a physical showroom, we take pride in our 35-year history of operating a dedicated factory in the UAE. Our focus is on delivering high-quality products crafted with expertise. For any inquiries or to learn more about our offerings, feel free to contact our customer service team for assistance.

Yes, you will receive a detailed invoice for your order. We ensure that all our customers receive a comprehensive invoice outlining the details of their purchase. If you have any specific requirements or need additional information on your invoice, please don’t hesitate to contact our customer service team, and we’ll be happy to assist you.

The timing of when the payment is deducted from your bank account depends on the payment method you used during the checkout process. Here are common scenarios: Credit/Debit Card: The payment is typically authorized immediately upon placing the order, but the actual deduction from your account may take a few days to appear, depending on your bank’s processing time. Online Payment Services (e.g., PayPal): The payment is usually deducted from your account at the time of the order.

Wishlists are commonly used on e-commerce platforms, allowing users to bookmark items they like without immediately committing to a purchase. This feature enhances the user experience by providing a convenient way to track and organize desired items for easy reference when making decisions or during promotional periods.

If you receive a damaged product, we sincerely apologize for any inconvenience. Please contact our customer service team immediately with your order details and accompanying photographs of the damage. We will swiftly assess the situation and work to provide you with a suitable solution, whether it be a replacement, repair, or refund. Your satisfaction is our priority, and we are committed to resolving any issues promptly.

Yes, you can request changes or cancellations to your order within first 24 hours of your order. Please contact our customer service team as soon as possible with your order details. Keep in mind that once the production or shipping process has begun, changes may be limited. We’ll do our best to accommodate your request and guide you through the necessary steps based on the current status of your order.

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