At AL HAYAT, we strive for your complete satisfaction with your purchase. Our return and refund policy is tailored to ensure a hassle-free experience while addressing specific circumstances.

Requesting a Return or a Refund: To initiate a return or a refund, kindly contact us at "". Our standard return policy allows for a return within 2 days from the delivery date, but exceptions apply. We accept returns only in cases where the item is damaged, not as promised, or if there are any discrepancies. Please note that returns due to personal dislikes or order mistakes aren't accepted. Customers can cancel an order within 24 hours of placing it. Once production has begun, cancellations cannot be accommodated. For further assistance, please contact us via WhatsApp.

Eligibility for Returns: For an item to qualify for a return, it must adhere to the following conditions: The item must be in the same condition as received. All tags must remain attached to the item. It should be in its original packaging. A receipt or proof of purchase is required.

Initiating a Return: To commence a return, reach out to us at, and we will furnish detailed instructions on how and where to send your package. Please refrain from sending items back without prior authorization. We will provide a Postpaid Return Label for your convenience.

Damages and Issues: We prioritize product quality. Upon receipt, please inspect your order thoroughly. If the item is defective, damaged, or incorrect, contact us immediately at This allows us to assess the issue and provide the appropriate resolution, including a refund if applicable.

Non-Returnable Items: Certain items are non-returnable and non-refundable, including: Gift cards Sale Items

Exchanges: We do not typically offer exchanges. Availability for exchanges depends on the ordered product and its availability. For inquiries regarding exchanges, please contact our customer care WhatsApp number as soon as possible.

Refunds: We will notify you upon receipt, inspection, and acceptance or rejection of your return. If the return is approved, we will inform you about the status of the refund. Approved refunds will be processed automatically to your original payment method. Please note that it may take time for your bank or credit card company to process and post the refund, typically around 10 to 15 days. Additionally, please be aware that there will be delivery charges associated with the refund process. If you initially received the item with free delivery, there will be a charge for the delivery upon return. However, if you've already paid for delivery, the return delivery charge will be deducted from your refund. Alternatively, customers can opt to bring the item to our facility without incurring any return delivery charges.

Your understanding regarding these policies is appreciated as we strive to maintain transparency and fairness in our operations. Should you have any further inquiries or require assistance, please feel free to contact us.

Your trust in AL HAYAT is deeply valued, and we are dedicated to ensuring a seamless shopping experience for you. Should you have any inquiries or concerns regarding our return and refund policy, please don't hesitate to contact us.