Shipping policy

This Shipping policy is applicable for orders from the United Arab Emirates. This policy is intended to ensure that you are fully aware of our shipping policies and procedures. By placing an order at this store, you agree to the guidelines contained herein.


DELIVERY TIME
Every piece is made to order in our Sharjah factory. Your order reaches your door in 10 to 12 working days, and this already includes the time it takes to make your piece.

What happens after you order

  1. We confirm your order. Orders placed before 1:00 PM (UAE time) on a working day start the same day.
  2. We make, finish and quality-check your piece in our factory.
  3. We deliver it to your door.

Working days are Monday to Friday. Every product page and your cart show the expected delivery dates before you pay.

DELIVERY COST
Delivery is free across the UAE on orders of AED 1,000 and above. Orders under AED 1,000 have a delivery fee of AED 200.

SHIPPING COST FOR REST OF THE PRODUCTS:

All orders under AED 1,000.00 are charged a AED 30.00 shipping fee. For orders AED 1,000.00 and over, the shipping fee is waived.

CHANGE OF ADDRESS

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at sales@alhayatfurniture.ae or Call Us at +971 50 626 3285

‬TRACKING

Once your order has been shipped, your order comes with a tracking number allowing you to track it until it is delivered to you. Track your order by simply clicking the track your order button on our website using the tracking page, or view the tracking link in the email.

Parcels Damaged In Transit

If you find that a package is damaged in transit, please reject the package from the courier if possible and contact our customer service. If the package was delivered without your presence, please contact customer service for the next steps.

Contact:

Get in touch from Monday to Friday: 9:00 AM – 5:00 PM
E-Mail: sales@alhayatfurniture.ae
Phone: +971 50 626 3285
Address: Industrial Area 2, Sharjah, United Arab Emirates.